Assistant General Manager Jobs in Seattle, WA at Arctic Club Hotel
Title: Assistant General Manager
Company: Arctic Club Hotel
Location: Seattle, WA
Your work here has meaning. You’re here to improve the lives of coworkers, guests, and communities, striving for connections in which “service with a smile” is just the beginning. Each day we’re committed to fostering genuine, heartfelt interactions that are second to none. We are passionate about bringing people together to be part of a team that knows the most successful stories are the ones in which we grow together. Come be a coach and mentor to a team that strives to support and grow as team.
The iconic Arctic Club in downtown Seattle will be reopening in November. Are you ready to join the Oxford family?
We offer competitive benefits which include incentive programs, medical benefits, company matched 401K, career growth through mentorship program, lodging discounts, paid time off, and, most importantly, we strive to promote from within.
POSITION SUMMARY: The Assistant General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. S/he is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The Assistant General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Operations (30%): The Assistant General Manager is responsible with the daily operations of the hotel overall and ensuring the property meets sanitation and cleanliness standards. Assist in overseeing the control of operating costs. Communicate with guests and provide exceptional services and resolutions are provided. Communicate and investigates all employee and guest safety and other incidents. Assists in completing monthly and quarterly budget reviews. Reviews invoice details, collections and reconciliations. Audits and corrects any discrepancies within the reservation system. Participates in revenue management process. Effective communication within the hotel departments. Assists in the review and completion of long term and short term goals of the hotel. Assists in the management cost control and expenditures. Regularly inspects property for cleanliness and overall presentation of the hotel. Continuous communication with home office.
Employee Development (30%): Assists in the following processes to department managers: recruiting, hiring, training and employee development. Communicate and investigate any issues with regards to employee relations to General Manager; simultaneously communicating to home office. Oversees the Safety Program and assists with RTW program. Review schedule and completes payroll.
Customer Relations (30%): Communicates clears, effectively and timely with guests in person and through other means of communication. Continuously reviews staff overall training and customer service.
Other (10%): Other duties as assigned.
EDUCATION & EXPERIENCE
High school diploma or equivalent required
Two or four year college degree preferred
At least three progressive experience in a hotel or related hospitality field
Prior management experience preferred
Must be a United States citizen or possess a valid work permit
Must have valid drivers license and meet company driving standards
Must have strong computer skills
Must have excellent organization and time management skills
Long hours sometimes required, including nights, evenings and weekends
Occasional overnight travel is required
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally:
Must be able to work indoors or outside;
Must be able to stand on feet throughout the day;
Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
The Oxford Collection of hotels is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.