Overview

Client Manager Job at Corporate Travel Management – Remote

Client Manager- Public Sector North

Office working/Hybrid Bradford with National Travel

OVERVIEW
The role of the Client Manager is to effectively manage a portfolio of diverse Government and wider public sector customers to ensure growth, development and retention. The role requires strong support to all customers, depending upon their individual requirements. The role works across the wider business, in particular Customer Support, Finance and Operations. Total client ownership along with retention and developing new business are all key aspects of this role.

Key Areas of Responsibility:

  • Management and Responsibility for a portfolio of diverse customers, both at customer and contract management level
  • Ensure customer satisfaction is delivered through effective Client management practices
  • Build strong, enduring relationships throughout the customer organisation ensuring engagement at all levels from booker to directors
  • Work collaboratively with the supporting teams to own and resolve customer issues and to provide feedback for technological or service enhancements
  • Plan and develop partnership plans to measure and monitor success or areas for improvement
  • Work with customers and the Business Support team to transition to the new contract (owning all communication and ensuring robust site testing and planning is delivered
  • Review travel patterns and make suggestions for change to policy caps, to deliver best value for all customers the role is responsible for
  • Participate, devise and plan booker training and engagement sessions across the clients, providing clear feedback post event to continuously improve delivery of the sessions
  • Perform a detailed analysis on customer management information, drawing out key insight to help clients unlock saving opportunities and deliver a return on investment against the contract
  • Work as part of the wider Client Services management function, providing feedback, support and customer insight
  • Keep up to date with travel industry news, market intelligence and competitor activity to aid strategic input into client meetings, internal meetings and workshops
  • Conduct regular meetings (face to face, via video conference), as well as telephone and email communication to aid relationship building.
  • Deliver a clear agenda, action points and meeting collateral, with a clear plan to be implemented against the agreed actions
  • Participate in regular monthly team meetings, by proving a strategic overview of clients and any risks, issues and opportunities
  • Keep the Lead Client Manager fully appraised on the clients within direct control and share opportunities, risks and outputs from meetings
  • Retain business and develop and explore new business opportunities

Key Measures:

  • Excellent customer retention with minimal contract losses
  • Positive engagement and advocacy from key internal departments, such as Finance and Operations
  • Review meetings will be proactive and strategic, adding value to clients.
  • Customer data will be reviewed and summarised in advance, making recommendations for savings opportunities, return on investment and travel efficiencies
  • Feedback from clients to be reviewed quarterly with the Lead Client Manager, and action plans implemented based on feedback and observations

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • Life insurance
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme
  • Work from home

Schedule:

Experience:

  • Client Account Management: 3 years (required)
  • Corporate Travel: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

About the Company

Company: Corporate Travel Management –

Company Location:  Remote

Estimated Salary:

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About Corporate Travel Management -