Corporate Team Lead – After Hours Travel Agent Job at Internova Travel Group – 1.7 Remote

ALTOUR is currently seeking an experienced Corporate Travel Agent to support and supervise our Travel Support Center (TSC). The TSC Supervisor will assist corporate agents with problems and provide guidance for procedures to resolve traveler issues. The TSC provides service and support to clients that have travel needs outside of regular business hours. TSC aims to provide seamless, high-quality assistance to clients regardless of the time of day or day of the week.

***This position can work from home.***

Schedule: This position primarily requires evenings, weekends and holidays.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Makes travel arrangements with company authorized air, hotel, car, tour, cruise and ground transportation vendors at the lowest possible fares for clients.

Follows company procedures, guidelines and standards in the areas of: customer service, building PNR’s and profiles, customer service, ticketing, utilization of front room CRS productivity, attendance, accuracy of work, invoicing, etc.

Adheres to specific procedures of 1-800-service subscribers.

Reviews, monitors, and works queues.

May make domestic, vacation, business travel arrangements specializing in one area or any combination thereof.

Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately applies this information when making travel arrangements.

Keeps immediate supervisor informed of all matters of significance.

Projects a favorable image of TTA. To promote its aims and objectives and to foster and enhance public recognition and acceptance of all its areas of endeavor, especially in the sense that the Travel Counselor is the primary contact for the traveling public.

Consistently promotes a productive and harmonious working relationship with and between other company employees to foster and enhance a cooperative and harmonious working climate effectively.

Performs duties as required or requested.

Minimum of 5 years travel agency experience.

Demonstrated knowledge of and experience in the travel industry including proficiency in the Worldspan CRS system required. Sabre and Apollo experience essential.

Must be able to work holidays that correspond with regularly scheduled workdays.

Diplomacy and tact required in contact with vendors, co-workers and clients.

Courteous, professional telephone manner.

Superior problem solving skills

Regular and dependable attendance and punctuality are required.

Physical Requirements:
Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.

Job requires employee to sit for extended periods of time without being able to leave the work area.

Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.

Typing or otherwise working primarily with fingers.

Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.

Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.

Job requires employee to perform basic arithmetic accurately and compute rates and percentages.

Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.

Occasional travel may be required.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.


About the Company

Company: Internova Travel Group – 1.7

Company Location:  Remote

Estimated Salary:

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About Internova Travel Group - 1.7