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Overview

Customer Service Representative – Leave Nike Behind Jobs in Seattle, WA at Primer Concepts

Title: Customer Service Representative – Leave Nike Behind

Company: Primer Concepts

Location: Seattle, WA

Are you in the hospitality, retail, or sports sector?

Were you laid off due to COVID-19’s impact on your industry, or maybe you are just not getting enough hours now?

If so, we have immediate, entry-level career openings available as Customer Service Representatives working on our new project for a Telecommunications essential service provider. The main objective of the Entry Level Customer Service Representative is to engage and support customers in all aspects of account management during the sales and selling cycle. You would have the opportunity to communicate with customers frequently and collaborate with clients, high-level industry executives, and a diverse, dynamic team.

We know it can be intimidating starting a new role, not to mention a new position in an entirely different industry that you are not used to, so we provide

EXTENSIVE

one-on-one training for the first 2-4 weeks of starting with our firm. From Day One, we make it our mission to offer you the kind of superior training that ensures your success, confidence, and comfort in your new career.

What would you be doing on a daily basis?

Taking point and assisting on customer accounts – making contact, qualifying the account, establishing trust, handling objections, and closing the sale

Establishing your book of business to communicate product and service updates to existing clients and take advantage of upselling opportunities

Collaborate with the Customer Service and Sales Departments to network and identify areas to improve

Serve as the customer’s voice and provide internal feedback to the clients on how to improve sales functions, sales software, account setup, installation, delivery, etc.

Represent our firm as if you are the CEO

Is the job for you?

We look for people who value grit, passion, teamwork, and work ethic; those who can bring innovative ideas to the table [or Zoom meeting] and want an opportunity to learn, grow, and expand their careers. Bring your aptitude and the skills you’ve gained throughout the hospitality, retail, and sports industries, and do what do you do best working hands-on with our customers, clients, and team.

To be truly successful in this role, you need to be self-motivated, solution-oriented, excited to take on and overcome challenges, and an out-of-the-box thinker. You are an emotionally intelligent individual and communications expert with the ability to understand what a customer needs and wants, and you can clearly articulate how our firm can help. Most importantly, you thrive in a team setting, collaboration is your strength, and you are passionate about developing, coaching, and mentoring others.

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About Primer Concepts