Front Office Associate (Receptionist) Job at Marriott International, Inc – Slough
Job Number 22068842
Job Category Rooms & Guest Services Operations
Location Heathrow/Windsor Marriott Hotel, Ditton Road Langley, Slough, United Kingdom, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Explore our very big world
We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will be a key player in helping our guests make the most of their stay at the hotel. You will be required to assist our guests in a thoughtful, dynamic and inventive manner using skill and experience to show our guests that we genuinely care. You will be responsible for maintaining Marriott’s high standards of hospitality at all times by displaying our Service Excellence skills. If you are someone with great customer service skills who is an inclusive, thoughtful and positive team player then apply now!
What you’ll be doing
Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
Run shifts, assisting other employees to ensure prompt guest service.
Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Process payments and follow all payment and cash handling procedures.
Train, coach and manage the Front Office team in order to support engagement and opportunity.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Free gym membership, meals on duty and parking
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous hotel experience is a big plus although not essential
Connect your passions with a rewarding opportunity
You’re a hospitality and travel enthusiast who really enjoys making others feel at home. When you work with us, you’ll get to work with people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
Heathrow/Windsor Marriott Hotel is an exceptional hotel near Heathrow and Windsor. It has an exciting blend of comfort, convenience and high class service is an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a brilliant and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also extensive fitness facilities with state-of-the-art equipment. The hotel boasts 18 meeting rooms of various sizes and can accommodate from 3 to 350 guests.
What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Company
Company: Marriott International, Inc –
Company Location: Slough