Front Office Manager Jobs in Seattle, WA at Arctic Club Hotel

Title: Front Office Manager

Company: Arctic Club Hotel

Location: Seattle, WA

Imagine working for a company that knows that its employees are its most valuable asset. A company that creates an environment in which the extraordinary is ordinary. We cultivate and inspire our team to provide exceptional service that leaves guests with memories they will cherish for a lifetime.
The Arctic Club Hotel in downtown Seattle is reopening in November of this year. Come be a leader to a team that acknowledges the importance of togetherness; each step in our process relies on the passion and harmony of our work environment. If you are searching for a role in which “stellar” is the norm, look no further. Make no mistake: this is no ordinary position (spoiler alert: it’s way better).
We offer competitive benefits which include, incentive program, medical benefits, company matched 401K, career growth through mentorship program, lodging discounts, paid time off and most importantly we strive to promote within.
POSITION SUMMARY: The Front Office Manager is responsible for assisting the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Guest Relations (60%): Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provide general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro.
Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the Manager or General Manager.
Administration (30%): Must be aware of inventory of rooms at all times. Reports any guest incidents to AGM and GM. Counts bank and reports discrepancies to management. Check with the acting head of housekeeping, desk clerks on duty, maintenance department and General Manager for things that might require your attention. Solicit guest feedback regarding hotel services and facilities and taking corrective action to solve deficiencies. Be aware of the status of the availability of rooms at the hotel on any given day to ensure maximum revenues each day. Update availability information with Reservations system as required. Assist in evaluating the performance of all front desk employees.
Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services. Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards. Obtain sales leads for the sales department. Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attention. Other duties as assigned.

Professional Appearance – Presents a professional and polished look
Detail Orientation – Is accurate with details and numbers
Customer Service – Understands and meets the needs of customers
Company Character – Supports company vision and values
Decision Making – Capably makes decisions on business acumen and intuition
Team Orientation – Works cooperatively with others, establishes rapport, and is organizationally sensitive
Time Management – Produces excellent results despite time restraints


High School Diploma or GED preferred
1+ years of Managerial experience preferred
Hospitality / hotel work experience preferred


Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance


Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

The Oxford Collection of hotels is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on preemployment screening.

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About Arctic Club Hotel