Front Office Manager Job at HotelJobs.co.za – Paternoster, Western Cape
We are looking for a hardworking, loyal and passionate individual to join our fantastic team environment. As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! We pride ourselves in delivering an unparalleled service to our guests; successful applicants will therefore need to be confident in delivering a warm, positive, and professional Front Desk service through either direct interaction with our valued guests or via e-mail and telephone. Successful candidates will be engaging & personable with an energetic personality and proven communication skills. Can you bring genuine excitement and a “consider it done” spirit to work? In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence.
As Front Office Manager you will have a hands-on leadership role, responsible for overseeing Reception Teams’ performance, ensuring the smooth running of our front desk operation daily. Our first-class Front Office Team is the heart of the hotel, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests. As Front Office Manager you will therefore be the first point of contact for our valued guests, You will manage and monitor all activities of all employees in the Front Office department making sure they adhere to our standards of excellence and to the guidelines set by the hotel policies and procedures, coaching, training and correcting where needed. You will ensure that a professional and high quality service oriented environment is maintained at all times. Ensuring that the Reception Team appropriately interacts with guests. You will also be responsible for handling customer queries and complaints. A strong attention to detail and attentiveness comes to you naturally. You are highly knowledgeable of all hotel facilities and services and familiar with the highlights of our town and region. You have a strong ability to build lasting relationships with our guests. In the absence of the hotel General Manager, you will act as manager on duty for the hotel.
Previous hospitality and front desk experience,
Degree or Diploma in Hotel Management or similar
2+ years’ experience in a similar managerial role, preferably in a 5-star hotel
Must be extremely hospitality orientated.
A minimum of 2 years Opera experience is required
Excellent guest service and communication skills
Ability to lead a team and communicate with all relevant departments
Proficient in English both written and verbal communication
Familiar with all duties and procedures in the Front Desk Department
MSOffice (Word, Excel) is essential
Reliable, and responsible to fulfil all tasks and the ability to multitask
Ensure accurate billing and finalise guests’ bills and issue receipts upon payment
Make arrangements for sightseeing, experiences and restaurants
Special requests must be handled in a knowledgeable and professional manner
Follow in-house SOP’s to ensure the security of guests and your colleagues
You must be physically fit to move around as you will be expected to stand for extended periods of time.
If you think you fit the profile, please send your CV, written references and recent profile picture to apply below Please note we will only be in contact with candidates that meet the requirements.
About the Company
Company: HotelJobs.co.za –
Company Location: Paternoster, Western Cape