Overview

Full Time Front Desk/Innkeeper Lead Job at Harbor House Inn – Elk, CA

Innkeeper Roles & Responsibilities

Full Time Front Desk/Innkeeper Role at the Harbor House Inn in Elk, CA

Our property operates an 11-room Inn and Restaurant in the town of Elk, and will need a hospitality-driven, detail oriented lead innkeeper who can multitask. Roles and responsibilities of innkeepers include but are not limited to:

  • Booking reservations via email, phone, and in-person for the Inn and Restaurant
  • Training of staff
  • Providing warm and helpful concierge services (planning massages, horseback rides, kayaking tours, and booking dinner reservations)
  • Conducting room and property checks to ensure each room is immaculate prior to check-in
  • Staying on top of maintenance items, and bringing a solution-oriented mindset to items that may break or need replacement
  • Exhibiting proactive and clear communication with housekeeping, management, kitchen team, and all team members on site
  • Assisting with breakfast service – delivering breakfast to guest rooms, serving breakfast in our dining room, and preparing coffee and tea drinks
  • Utilizing various systems to manage guest communications, bookings, and purchases. Must be tech-savvy, or possess a willingness to learn how to use our systems.

Expected behaviors

  • Represent The Harbor House Inn through your personal appearance, relevance and impact into all aspects of your role.
  • Demonstrate complete ownership of any task through focus, determination and attention to detail.
  • Act with integrity, honesty and knowledge, working towards achieving the highest level of service and guest experience possible
  • Demonstrate an attitude of teamwork by working collaboratively with peers to identity positive solutions to problems or issues
  • Be open and receptive to changing needs and priorities.
  • Display trust in your actions, having the confidence in knowing we are all looking out for each other’s best interest
  • Welcome suggestions, feedback, and new ideas as an opportunity to learn, grow and improve services.
  • Welcome any feedback from staff or guests whether it is negative or positive.

Core Responsibilities

  • Exhibiting professional guest service through email, phone, and in-person guest interaction
  • Answering phone calls, emails, and guest inquiries, and helping assist with Inn booking and dinner reservations
  • Providing local recommendations and activities for guests visiting, and helping book where needed
  • Helping serve breakfast for Inn guests, and ensuring cleanup
  • Refilling and cleaning coffee station
  • Exhibiting seamless communication with kitchen staff regarding guest allergies, breakfast orders, and dinner reservations.
  • Using various systems to manage guest bookings and dinner reservations.
  • Polishing glassware and folding napkins
  • Polishing tables after breakfast
  • Conducting detailed room checks to ensure rooms are ready for check-in
  • Preparing rooms for check in – including temperature, fireplace, welcome kits (champagne, flowers, handwritten card, treats)
  • Communicating guest status to the housekeeping team to ensure rooms are cleaned during stayovers, and after checkouts.
  • Promptly surfacing negative guest feedback to a manager

Perks of the Role Include: Daily meal, positive team environment, competitive pay, health insurance, vision, dental, tip share, and one of the best views on the coast!

Job Type: Full-time

Pay: $20.00 – $21.00 per hour

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 3 years (Required)
  • Front Desk: 3 years (Required)

About the Company

Company: Harbor House Inn –

Company Location:  Elk, CA

Estimated Salary:

About Harbor House Inn -