Overview

Full-time Hotel Receptionist Job at HISTORIC HOUSE HOTELS – middlethorpe hall & spa – York

Position Summary

Shift patterns:
Early Shift: 7am to 3.30pm

Late Shift: 3pm to 11.30pm

Includes weekend work

Representing the hotel to the guest throughout all stages of their visit.

Speak clearly, distinctly and with a friendly, courteous tone. Use listening skills to put callers at ease and obtain accurate, complete information. Answer incoming calls and direct them to guest rooms through the telephone console or to hotel personnel or departments.

Respond to communications from guests and travel agents concerning reservations arriving by email, telephone or through a central reservation system. Create and maintain reservation records, prepare letters of confirmation and promptly process any cancellations and modifications.

Welcome our guests in a friendly manner, assign rooms, accommodate special requests whenever possible, and assist guests filling in their registration cards.

Receive payments from guests accounts at check-out. Also ensure hotel charges are processed diligently to guest’s accounts.

Pre-Requisites

  • Well-presented, organised, self-motivated;
  • Good communication skills;
  • Ability to remain calm whilst under pressure;
  • Knowledge of Opera Property Management System is a bonus.

Experience

Experience preferred, however, full training will be given. Immediate start, uniform, excellent working conditions.

About the Company

Company: HISTORIC HOUSE HOTELS – middlethorpe hall & spa –

Company Location:  York

Estimated Salary:

About HISTORIC HOUSE HOTELS - middlethorpe hall & spa -