Guest Services Supervisor Job at Cushman & Wakefield – Kamloops, BC

Job Title

Guest Services Supervisor

Job Description Summary

Aberdeen Mall seeks an individual to fill the role of Guest Services Supervisor within the shopping centre. The primary focus of this role is to ensure excellent customer service through Guest Services, including but not limited to providing information, support, and services to the shopping and travelling public. Establish a perceived value for Guest Services that exceeds the expectations or customers, retailers, Aberdeen Mall, Shopping Centre owners and management. This full time position requires flexibility and a variable schedule to fit in with the exciting opportunities a retail shopping centre provides.

Job Description

Tasks & Responsibilities:
Supervise the day-to-day operations of a full service, free standing Guest Services Desk

Train and supervise staff of 6 (or more) Guest Services Representatives;

Participate in the hiring of part time and seasonal Guest Services staff;

Establish work schedule and complete bi-weekly time sheets for staff;

Initiate on-going customer service ideas/ suggestions for improving service;

Assist in the managing of day-to-day social media interactions via Facebook, Twitter, Instagram, Monthly Newsletter etc.;

Manage the gift card program which includes:
Daily deposits

Shift reports and logs

Monthly reconciliation

Control inventory of gift card supplies and re-order as necessary

Develop and execute ideas to generate increased gift card sales

Register and educate retailers on the program

Prepare and manage various customer tracking initiatives;

Must display a high level of professionalism at all times;

First point of contact for all customer inquiries, complaints, feedback etc.

Assist with various on-site Marketing Events

Implement new programs and procedures as directed by Marketing Manager

Complete other projects as directed by management;

Skills & Experience Required:
The successful candidate will possess:
Minimum High School Diploma with (preferred) post-secondary degree/ hospitality certificate

Excellent customer service skills;

Experience in hotel/ hospitality industry an asset;

Previous experience managing staff an asset;

Strong communication and organizational skills;

Detail oriented and problem solving skills;

Proficient in Microsoft Office (Word, Excel, Power Point, Outlook) & Desktop Publisher a must – mail merges, imported or linked documents;

Basic accounting knowledge i.e. balancing cash with receipts

Able to work independently and prioritize time sensitive and heavy workload;

Able to work in a team environment;

A ‘hands on’ supervisory attitude;

Excellent inter-personal skills;

Excellent telephone manners and skills;

Be self-motivated, flexible, diplomatic, innovative and able to accept challenges. Ability to multitask;

Must be able to provide clear criminal background check.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected] or call 416-359-2596. Please refer to the job title and job location when you contact us.

About the Company

Company: Cushman & Wakefield –

Company Location:  Kamloops, BC

Estimated Salary:

About Cushman & Wakefield -