Room Attendant Job at Marriott International, Inc – London
Job Number 21060908
Job Category Housekeeping & Laundry
Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, London, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Start your journey with us as Room Attendant
The Original London Marriott is looking for a dedicated individual that is passionate about making a difference in a guests experience each and every day. Driven to exceed cleanliness standards at all times and create connections with the hotel’s loyal guests, this rewarding role is the heartbeat of an historic hotel that endeavours to deliver a first class Associate & Guest experience
A key role within the Housekeeping Department that drives the operation and exceed cleanliness standards at all times. The Houseekping Room Attendant will take pride in their work at all times as they look to exceec guest expectations and create connections with the hotel’s loyal guests. Responsibilites include responding promptly to requests from guests and other departments, entering guest rooms following procedures for gaining access and ensuring vacancy before entering. Within hotel guest rooms, the role is expected to replace guest amenities and supplies in rooms, replace dirty linens and terry with clean items and make beds and fold terry. Within guest bathrooms, the role will include cleaning bathrooms, removing trash, dirty linen, and room service items. A focus on the details will be key to exceeding guest expectations and this will be achieved by checking that all appliances are present in the room and in working order, straightening desk items, furniture, and appliances and dusting, polishing, and remove marks from walls and furnishings.
Previous experience working within a similar environment preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Attention to detail
Pro-active and reliable
Able to work alone and within a team
Education or Certification
Good level of English essential
CORE WORK ACTIVITIES
Core Roles & Responsibilites that the Room Attendant may have to perform when on shift.
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Maintain awareness of undesirable persons on property premises.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Perform other reasonable job duties as requested by Supervisors.
Address guests’ service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
Support all co-workers and treat them with dignity and respect.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces and steps.
Move up and down stairs and/or service ramps.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Contact Engineering, At Your Service (AYS) or Housekeeping office directly for urgent repairs.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Respond promptly to requests from guests, Front Desk, or At Your Service requests.
Transport cart to assigned area and position securely, following procedures for cart positioning.
Return cart to designated area at the end of shift.
Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
Support the cleaning and upkeep of the Back of House & Public Areas in the hotel as directed my management
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
Report missing hotel/resort property and damages to room to manager/supervisor.
Limit access to guest rooms while cleaning by following departmental procedures.
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
Remove trash, dirty linen, and room service items from room and balcony/patio.
Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote).
Straighten desk items, furniture, and appliances and restore to original positions.
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 40 hours per week.
Be knowledgeable of all applicable SOP’s/ LSOP’s and ensure controls points are implemented and are effective as outline in Audit Requirements.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Company
Company: Marriott International, Inc –
Company Location: London